JOB TITLE: Online Merchandiser

LOCATION: Moorgate, City of London

CONTRACT: Full-Time

HOURS: 35 hours over 5 days a week

PAY RATE: Starting at £30,000 per annum

JOB OVERVIEW 

Proactive, dedicated & passionate about trading online, the Online Merchandiser will be key in running and executing web merchandising tasks effectively & seamlessly. As an expert on converting traffic online, this role will cover all aspects of keeping the site up to date both aesthetically & commercially.

KEY RESPONSIBILITIES

• Work alongside the merchandising & operations team to deliver online trading tasks.
• Work alongside online customer services for seamless back- end operations.
• Responsible for assisting the co.uk &.com sites using multiple platforms.
• Support the team on the projects sitting on the digital roadmap.
• Ownership of web KPI- Gross/Net sales, Conversion, AOV, UPT.
• Support the Assistant Merchandising Manager & The Head of Online Trading on all web trading operations.
• Responsible for content, product & stock accuracy on the web.
• Support day to day online merch entailing customer journey from the landing page to checkout for UK and other international url's.
• Take initiatives on developing a seamless user experience on the website.
• Update homepage, sorting algorithms, sort & filter, LHN/ top navigation, with mobile-first strategy.
• Assist in producing weekly trade reports, sharing insights on WoW & YoY performances.
• Work alongside the online executives to ensure there is consistency in all live campaigns.
• Collaborate with the warehouse team to ensure CS queries & stock allocation are accurate & up to date.
• Flag missing stock and raise requests for higher stock allocation for bestsellers.
• Assist the merchandisers on PLP, PDP, accurate product recommendations etc.
• Own the reconciliation & any investigative procedures related to both gross & net sales.
• Implement AB tests online with a clear view of the desired outcome.

SKILLS & KNOW-HOW

• Experience in online retail merchandising environment, preferably women’s fashion.
• Advanced excel, google sheets & data management skills.
• Preferred- user of Salesforce Commerce Cloud.
• Avid user of Google Analytics.
• Strong communication skills
• Experience or interest in HTML, or any other coding language.
• Demonstrable experience of AB testing

BEHAVIOURS

• Passionate about the Apricot brand and the fashion industry in general; a true brand ambassador
• Delivers results in a timely manner
• Remains calm under pressure
• Able to work to tight and changeable deadlines
• Able to self-manage and work on own initiative
• Relentlessly looks to improve working processes and practices with a commercial approach
• Resilient and remains positive in the face of challenge or adversity
• Self-motivated and passionate about online fashion.
• High attention to detail, excellent organization and time management skills
• Strong commercial outlook
• Flexible approach to the role